Tel : 01270 898 244

Terms and Conditions

Payment

  • Payment must be received in full before any goods can be dispatched.
  • All Prices are quoted in UK Pounds (£) and include all Taxes & VAT.
  • Payment will only be accepted in UK Pounds (£). All payments will be processed in the UK.
  • Please note if payment is made by American Express we must deliver your order to the registered cardholders address.
  • This does not affect your statutory rights

Delivery

  • Responsibility for ownership of the goods passes to you once we have delivered them.
  • The charge for delivery will be shown at the final checkout stage before final submission for all orders. Unfortunately, BBF TRADING LTD cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
  • All delivery times and dates are subject to stock availability and backlog.
  • Unfortunately, BBF TRADING LTD can in no circumstances compensate for delayed orders.
  • DAMAGES/SHORTAGES MUST BE NOTIFIED WITHIN 24 HOURS OF DELIVERY - BBF TRADING LTD CANNOT BE HELD RESPONSIBLE FOR TRANSIT DAMAGE IF REPORTED AFTER 24 HOURS OF DELIVERY.
  • This does not affect your statutory rights.

 

Our Contract 

  • When you place an order to purchase a product from BBF Trading Ltd, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you.

    • Custom/bespoke orders and special order items cannot be cancelled.
    • You are free to cancel any order before payment has been taken free of charge.
    • Cancellation requests must be sent to sales@bbfscaffoldingtowers.co.uk.
    • Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
    • This does not affect your statutory rights.

Returns and Refunds

  • Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It can take, but no longer than, 14 days for the funds to show on the customer's account.
  • Goods that have been altered from their original condition in any way cannot be returned.
  • Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
  • The customer has a duty to take reasonable care of  the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.
  • The customer has a duty to re-package any returned goods in such away as to avoid any damage to the goods whilst in transit  (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met BBF Trading Ltd reserve the right to return the goods to the customer or to seek recompense.
  • This policy does not apply to special order goods. All new items are covered by a manufacturer's minimum 1-year return to base warranty.
  • Any returns outside of these criteria may be refused or subject to a re-stocking fee.
  • Faulty Goods: Within 30 days of the date of delivery, faulty goods will be replaced or refunded. Outside of 30 days from the date of delivery, faulty goods will be repaired by the manufacturer, under the terms of manufacturer's warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.